What happens if my subscriber list exceeds the number of contacts allowed in my plan?
If your subscriber list exceeds the number of contacts that are allowed in your plan, let’s say for example you have the GetResponse 1000 plan, but then you have more subscribers sign up and maybe now you’ve got 1500 in your account instead of just 1000, you’re going to be charged what’s called a list extension fee. This insures that your campaigns don’t stop or we don’t have to shut them down because you go over your limit, this lets everything keep money like normal, but this list extension fee is going to be charged in your upcoming payment for the next month, for example. And how it will work is that it’s the difference between the price of your plan and the price of the next plan that your subscriber list would now fit into. For example, GetResponse 1000 plan is going to be $15 a month, if you go over 1000 subscribers the next list size that would fit your list is going to be GetResponse 2500, because you have 1500 let’s say and that one is $25 a month, so you would be charged for example $10 extra on top of the $15 a month for your recurring payment for the list extension fee. And you can check this out within your account by going to My Account, My Billing then you’ll see your billing details and you can go to the history and see here is your normal charge, right – GetResponse monthly $15, and if you hover your mouse you’re going to see more details. But here you see in August, GetResponse recurring charges, max subscribers this was 4000, so there was a $30 list extension fee in this instance that had to be charged on top of the $15 a month which resulted in a $45 charge
This is where you can check it out, so if you hover your mouse you’re going to see what and why you were charged and that’s how the list extension fee is going to work.