Why does my message look fine in the editor but “broken” when I receive it? Watch video

When your message appears cut up or incorrect when you receive it, check these common causes.

HTML versus Plain-Text Format

When creating a message don’t switch between HTML and Plain Text format. That can cause design elements to be lost or moved around.

ISP Problems

Your Internet Service Provider (ISP) may classify some elements of your message as spam—such as a particular URL, image or text snippet—and block only those elements.

Check the SpamScore found in the Summary section of Email Creator for clues about the problem. In the same area, click Inbox Preview to find out whether one or more ISPs render your design incorrectly. To correct the problem, you may need to test alternative content, images, URLs or formatting to see if this solves the problem.

The message was copied and pasted from Microsoft Word

Preformatted text from programs such as MS Word is not fully compatible with HTML editors. If you prepare your message in advance, we recommend that you use a plain text editor such as Notepad. Paste the plain text into the GetResponse HTML Editor then apply formatting using the GetResponse editing tools.

Message was delivered to Outlook

The layout differences are a result of Outlook settings. If you know that your subscribers use Outlook, please adjust the spacing, so that it matches the expected look. We are not able to control these settings, the appearance of the message may differ and we do not provide support for that.