How do I remove duplicates from my lists?

With GetResponse we charge you for the total number of contacts in all of your campaigns. That means, if an email address is in multiple campaigns then they will count as multiple contacts. This may take you over your plan limit.  Please note that an email address will not be counted/added twice to one campaign.

In order to determine how many duplicated email addresses you have go to Contacts>>Search contacts and view all your contacts in all lists. On the next page sort the results by email (alphabetic order). You can also scroll down the page and choose 500 rows per page. This option is not available in the accounts which have more than 50k contacts.


Take a closer look at the column with emails, since email addresses are sorted you can clearly see which ones are added to multiple lists. All you need to do is to check the boxes beside the ones you want to remove and delete them from the list using the Actions button at the bottom of the list.

You can also export your list of contacts from a list you want to use as a source campaign (click here to read the instructions on exporting), then go to Contacts>>List Hygiene list >>Unsubscribe. There, paste the emails you want to delete, choose the campaign from which you want to have them deleted and click the Unsubscribe button.