A form I created using the HTML editor does not add the subscriber to the autoresponder cycle. How can I fix that?
While creating your HTML form, check the box “Add to the cycle on day” to make sure contacts who sign up for your campaign receive the time-based autoresponder message:
If you have already placed your form on the website, you need to redo the form from scratch using the HTML editor, remove the old form code from your web page, and paste the new form code with updated settings into your web page. Optionally, you can edit the existing code on your page as follows:
<!– Add subscriber to the follow-up sequence with a specified day (optional) –>
<input type=”hidden” name=”start_day” value=”0″ />
The Customer Service Team does not provide support for editing the HTML code of your form or website. If you don’t feel comfortable making the changes, please contact your web developer.