Autoresponders 2.0

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Getting Started With GetResponse

What is GetResponse and how do I get started?

How do I create a new campaign?

How do contacts add themselves to my campaign?

How do I customize the confirmation email?

How do I change the email address and name my messages are from?

How do I access and use multimedia studio? What is multimedia studio?

How do I reset my password?

What browser and operating system are needed to use GetResponse?

Campaign Settings

How can I disable double opt-in confirmation?

Where can I find my campaign settings?

How do I change the name of a campaign?

How do I change the language of my confirmation message and campaign?

How do I customize the confirmation page?

How can I enable instant notifications about new contacts?

How do I delete a campaign?

How does campaign automation work?

Contacts

How do I search for my contacts?

How do I save my search criteria?

What are inactive contacts?

How do I add contacts to my GetResponse account?

How can I export contacts?

How do I search for contacts who have never opened any of my messages?

What types of lists can I import? Do my contacts have to reconfirm subscription?

Why was my import rejected?

Do I have to ask contacts to confirm subscription?

How can I see the emails of people who have not confirmed their opt-in to my campaign?

How is a custom field used?

How can I copy or move contacts from one campaign to another?

How can I manually remove a contact/contacts from my list?

How can a contact unsubscribe from my campaign?

How do I blacklist email addresses or domain names, so they don’t receive my messages?

How do I remove duplicates from my lists?

How do I move contacts to autoresponder sequence?

How to fix a stale email list?

What is a REF tracking number?

A/B Tests

What is an A/B test?

Where can I find the A/B Testing feature?

What types of A/B tests can I choose from?

How many recipients should I include in my testing group?

Can I schedule my A/B Tests?

Where can I find the A/B Test statistics?

What are the improvement statistics?

How is the best performing message being sent?

Can I save an A/B test?

Can I test different parts of the message in one A/B test?

What is an Autoresponder?

What happened to my follow-ups?

How do I create a Time-Based Autoresponder?

How do I create an Event-Based Autoresponder?

How do I set the conditions for the autoresponder?

How do I use the Calendar?

How do I change the intervals of time-based autoresponders?

What does the “recurrent” checkbox mean?

Can I choose the days of the week to send my Autoresponders (i.e. only business days)?

Where can I find Autoresponder drafts?

How many emails can I send per day from one campaign?

Can I set up more than one autoresponder to go out from one campaign after the same condition is met?

Messages

How do I create a newsletter?

How can I send a newsletter to selected contacts only?

I saved a newsletter as a draft. Where is it?

Where can I view my delivered newsletters?

While creating my message, I selected several campaigns, and some subscribers are in multiple campaigns. Will they get multiple emails?

How do I integrate GetResponse with Google Analytics?

How can I embed a video or a PDF to my message?

How do I create my own template from scratch?

What editing options are available inside Email Creator?

How can I personalize my emails?

Where can I find HTML email templates inside GetResponse?

Can I use my own HTML template for my message?

What is the difference between a plain text message and an HTML message?

Can I check how the message looks in the emailbox before I send it?

Why do you suggest to create a Plain Text version of my HTML messages?

Can I remove or edit the unsubscribe and update links at the bottom of my messages?

Why is GetResponse badge displayed in my emails?

How do I add attachments to my messages?

Why does my message look fine in the editor but “broken” when I receive it?

How can I create message with right-to-left text orientation?

How do I add PayPal Buy now button to the message?

How do I create RSS-to-email?

What is a predefined field?

How can I preload messages from another account or campaign?

What is the difference between a Newsletter and Autoresponder message?

Responsive Email Design

Why do my emails look different on mobile devices?

Can you make my own templates look perfect on mobile devices?

How do I enable Mobile preview in Email Creator?

How does the new responsive design influence the existing templates?

How to adapt my current drafts for mobile?

Which mobile devices are supported?

I don’t need responsive design. Can I turn it off?

Statistics

Where can I see the statistics for a specific campaign or message?

What is open rate tracking?

My open rate statistics are not available. What may be causing this?

What is click tracking?

Why does my statistics panel indicate that my newsletter was sent to fewer people than I have on my list?

What are Bounces and Complaints?

How can I decrease the Spam Complaint ratio?

Where can I find out how my contacts opted-in to a specific campaign?

Can my account be closed because of spam complaints?

Can I track my sales with GetResponse?

Where can I find import statistics?

How do I send a message to contacts who did not open my previous one?

What does “Recycled email address” mean?

How do I export email addresses from my statistcs?

Landing Page Creator

Can I create landing pages with GetResponse? How much does it cost?

Can I edit my existing landing pages with the new editor?

How to add a video to my Landing Page?

How to set up A/B testing on Landing Pages?

Is there a way to revert to the old version of the Landing Pages Creator?

What are the new features of the Landing Page Creator?

What statistics are available for the Landing Pages?

Where can I see who exactly signed up via particular landing page?

How do I assign my own domain or subdomain to the landing page?

How do I cancel the Landing Page add-on?

How can I send an instant message after someone signs up via the landing page?

Email Delivery and Compliance

How good is your email deliverability?

What are the best email practices that influence delivery?

What is the deliverability rate of messages sent through GetResponse?

Why do ISPs recognize messages as Spam differently?

Why legal compliance is important?

Why shouldn’t I re-add bounced emails to my list?

Can GetResponse influence whether ISPs deliver emails?

How does the from field address’ reputation influence my deliverability to the inbox vs. Spam folder?

What is spam?

Why do my emails sometimes go into the spam folder?

What is the Spam Score check feature?

Why shouldn’t I use Yahoo!, AOL, Aim email as my From address?

Why did one of my contacts not receive the newsletter?

Why am I not receiving my test emails?

How can I make sure I am in compliance with CASL regulations?

Billing and Pricing

Can I try GetResponse before I buy?

How can I convert my account from free-trial to paid?

How to cancel an account?

What forms of payment do you accept?

What happens if my subscriber list exceeds the number of contacts allowed in my plan?

What is the GetResponse refund policy?

What is the monthly cost of GetResponse?

Where can I add my new credit card information?

Where can I view or change my billing information?

Social Media Integration

Can my newsletters be viewed online?

How can contacts share my messages on social media sites?

How can I capture new subscribers on my Facebook fan page?

How can I update my Twitter and Facebook pages when I send a newsletter?

What Social Media Integrations are included in GetResponse?

Surveys

How do I create a survey?

Where can I view the results of my survey?

Can you capture contacts with a survey?

Can I redirect my contacts to my own thank-you page after the survey?

How do I include the survey link in my message so the respondent data isn’t anonymous?

Where do I find the statistics for my survey? Can I reset them?

Mobile Application

How do I create a message using the GetResponse Mobile App?

How do I find a particular contact in one of my campaigns?

What mobile apps does GetResponse offer?

Where can I find the statistics for my message?

Why do I get a “Too many login attempts” alert when I try to log in?

I sent a newsletter but can’t see it as delivered.

Can I re-send a message I have sent previously?

How can I add a subscriber to one of my campaigns using the mobile apps?

Web forms

What is a web form and how do I create one?

What is the difference between a pop over and a light-box?

How do I change the Thank you page and error page for my web form?

Can I use my own picture as a web form background?

How can I make a web form template wider?

Can I create new custom fields in my web forms?

I don’t have a website, but would like to use the web form to grow my mailing list. Can I do that?

Other Resources

We are here to help

We are here to help!

Find & Fan us

Getting Started With GetResponse

Campaign Settings

Contacts

A/B Tests

Autoresponders 2.0

Messages

Responsive Email Design

Statistics

Landing Page Creator

Email Delivery and Compliance

Billing and Pricing